Frequently Asked Questions (FAQ)


What Is the Delivery Time for My Order?

When you place an order with BRYZE Footwear, delivery times may differ slightly from what you are used to. Our products are shipped directly from our trusted suppliers, allowing us to significantly reduce storage and transportation costs. This enables us to offer our products at competitive prices.

The average delivery time is 5–12 business days (Monday–Friday, excluding holidays).

Please note that delivery times are estimates and may vary depending on your location and external factors.

What Should I Do If I Haven’t Received My Order Yet?

Due to high demand, your order may occasionally arrive later than expected. We appreciate your patience and understanding.

If the estimated delivery period has passed and you still have not received your order, please contact us at support@bryze-footwear.com.

Our team will gladly investigate the status of your shipment for you.

I Want to Exchange or Return My Order — How Does That Work?

To request a return, simply contact our customer service team at 
support@bryze-footwear.com.

Please include:

  • Your full name

  • Your order number (e.g. #0000)

  • The reason for the return or exchange

Once your request is approved, we will provide you with the return address and confirm the return. You may then send the product back using a carrier of your choice.

What Are the Return Costs?

Unfortunately, return shipping costs are the responsibility of the customer. Costs vary depending on the carrier you choose. We recommend checking the carrier’s website for pricing details.

What Are the Conditions for Returning a Product?

You have a 30-day return period, starting on the day you receive your order.

A product can only be returned if:

  • The return period has not expired

  • The product is in its original packaging

  • All original labels and tags are attached

  • The product has not been used or worn

Returns that do not meet these conditions may be refused.

Which Payment Methods Do You Accept?

We accept payments via credit cards, and other trusted payment providers.

If you are unsure whether your preferred payment method is supported, please proceed to the checkout page to view all available options. All transactions are processed through secure and reliable payment systems and are 100% safe.

What If I Didn’t Receive an Order Confirmation Email?

If you did not receive an order confirmation email, please contact us at
support@bryze-footwear.com. and include your full name and email address. We will assist you as quickly as possible.

Can I Cancel My Order?

If you wish to cancel your order for any reason, please contact us as soon as possible at
support@bryze-footwear.com.

Please include:

  • Your full name

  • Your order number (e.g. #0000)

  • The reason for cancellation

Please note that once an order has been processed or shipped, cancellation may no longer be possible.

Can I Change My Shipping Address After Placing an Order?

If you need to change your delivery address, contact our customer service team immediately at

support@bryze-footwear.com.

We will do our best to update the address, but once an order has been processed or shipped, changes can no longer be made.

What Should I Do If My Product Arrives Damaged?

If your product arrives damaged, please contact us immediately at
support@bryze-footwear.com.

Include:

  • Your order number

  • Clear photos of the damaged item

We will resolve the issue as quickly as possible, either by sending a replacement or issuing a refund.

Are All Products in Stock?

We do our best to keep our inventory up to date. If a product is unexpectedly out of stock, we will contact you promptly to discuss the best solution, such as offering a replacement product or issuing a refund.